+7 (912) 834-67-73
HAND MADE JEWELRY
Delivery terms and payment
Please note that the jewelry is shipped after 100% prepayment of the order.
1
Delivery terms
You can get ready-made jewelry via package. The shipment is made from Kurgan, Russia.

Standard shipment is carried out by Russian Post (the cost of shipment starts at 270 rubles, depending on the weight, number of items and the total order amount), the jewelry is packed in cardboard boxes with the use of cushioning materials to ensure safety.

It is possible to send by delivery service CDEK or EMS, the cost depends on the location and the selected service, it is specified after placing the order.

International shipping is done via registered airmail (without insurance coverage), the cost of shipment starts at 400 rubles.

The dispatch of the package to the addressee is confirmed by the receipt no. of the postal item.

You can track the movement of the package yourself via the receipt no. on the website of the Russian Post or the website of the courier service
2
How can I place an order?
To place an order, please select the desired products and add them to the shopping cart. If you are satisfied with your choice, follow the instructions on the checkout page Once you confirm your order, you will receive an automatic confirmation email.
3
How can I pay for the order?
You can pay for the order in cash upon receipt or with Visa, MasterCard, MIR cards. These payment methods are 100% secure. All personal and payment information provided is encrypted and protected.
4
What happens when I place an order?
As soon as the order is placed, you will receive a confirmation email. After that, you will be contacted by the support staff to confirm the address and order details.
5
How can I track my order?
After assembling your order in the warehouse, it is transferred to the partner delivery service that you selected when placing the order. When your order is shipped, you will receive an email with the shipment confirmation and tracking number. Use the tracking number to find your package on the delivery service website
6
How can I change my order?
Orders are processed very quickly. Once you have received a confirmation email, your order cannot be changed. For more information, please contact our support staff by phone
7
How can I cancel my order?
Orders are processed very quickly. Once you have received a confirmation email, your order cannot be canceled. For more information, please contact our support staff.
8
How secure is my online transaction?
The information is sent in compliance with all the necessary security measures. The data will only be sent to the bank's authorization server. The information is transmitted in encrypted form and stored only on a specialized server of the payment system. Websites and stores do not keep track of or store your data.
9
My payment was declined.
-Please check your card details in My account page to make sure that the information is correct.
-Make sure that you have entered the security code correctly - a three-digit number on the back of your card.
-Your payment may be declined by your bank - please check with your bank.
If you have checked all of the above, we suggest that you try to pay with another card.
10
Can I change my payment details after placing an order?
Orders are processed very quickly. The billing address cannot be changed after you place an order and receive a confirmation email. Please contact our support staff for more information.
11
Can I change the delivery address after placing an order?
Orders are processed very quickly. MishaGo cannot make changes to the delivery address. Please contact the delivery service that you selected when placing an order for more information
12
What happens to my order if I chose a piece of jewelry that wasn't in stock?
During busy periods, there may be situations when some items may be out of stock when placing an order. In this case, the support service operator will contact you and offer to reissue or cancel the order. If you paid for the order with a credit or debit card, the money will not be debited. We apologize for any inconvenience caused.
If you have other questions, then leave a request and we will contact you!
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