When purchasing products made of precious metals and precious stones, you may encounter different situations.
Consider the following case, you purchased a golden ring, but at home, after taking a good look at the product, you realize that the ring did not fit you. And then the question arises - is it possible to exchange or return this product?
Thus, the Law of the Russian Federation of February 7, 1992 No. 2300-1 "On the protection of Consumer rights" (hereinafter – the Law) provides for the exchange of goods.
In accordance with Article 25 of the Law, the consumer has the right to exchange a non-food product of proper quality for a similar product from the seller from whom this product was purchased, within 14 days, not counting the day of its purchase.
However, products made of precious metals (with or without inserts of semi-precious and synthetic stones), with precious stones, and faceted precious stones are included in the "List of non-food products of proper quality that are not subject to return or exchange for similar goods of other sizes, shapes, dimensions, designs, colors or complete sets", approved by the Decree of the Government of the Russian Federation No. 55 of January 19, 1998.
Thus, the exchange of jewelry, if they are of proper quality, is impossible.
I would like to note that consumers often confuse the concepts of exchange and replacement of goods. Next, we will talk about replacing the product.